How can we help?
Answers to common questions about our apps, and a direct line to us when you need one.
Contact support
Email us anytime and a real person will get back to you within 24 to 48 hours. Include the app name, your device model, and what happened, and we can usually solve it in one reply.
Email supportor write to support@novelpursuits.app
- Company
- Novel Pursuits, LLC
- Mailing address
- 3840 Lemon St
Riverside, CA 92501, USA - Response time
- Email anytime. We reply within 24 to 48 hours.
Common requests
Easy to Multiply
Frequently asked questions
How do I restore my purchase on a new device?
Sign in with the same Apple ID or Google account you used to buy, open the app, and tap Restore Purchases. Restoring is free. If it doesn't work, email us with the approximate purchase date.
How do I get a refund?
Apple and Google handle all payments, so refunds are requested through them.
iPhone or iPad: go to reportaproblem.apple.com, sign in, and choose the purchase.
Android: follow Google Play's refund instructions.
The music isn't playing. What should I check?
Turn up the device volume, disconnect any Bluetooth speakers or headphones you aren't using, and close and reopen the app. If the problem continues, email us your device model and OS version.
Which devices are supported?
Easy to Multiply runs on iPhone with iOS 16.4 or later, and on Android phones with Android 7.0 or later.
Is it safe for my child to use?
Easy to Multiply is built for learners of all ages, children included. It has no ads, no chat, no accounts, and no tracking, and child profiles stay on your device. The Parents area sits behind a quick parent check. Our children's privacy section explains how we handle children's information.